Check-in and Boarding

Check-In and Boarding

Check-in and Boarding, and Passenger Service staff make sure that passengers and their luggage are on the right aircraft. Check-in and Boarding staff work for airlines.

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Jet2 customer helper

Blair Kinchen

Blair Kinchen, Customer Helper for Jet2 describes her role helping customers at East Midlands and talks about how she got her job.

Customer Services Jobs

Explore other Customer Services jobs at East Midlands Airport by clicking on the links below.

Car Park Team

Car Park Team

Five million passengers travel through East Midlands Airport every year. Their flight is generally only one part of a longer journey; they have to travel to and from the airport too. A great bus service is available to and from East Midlands Airport but many passengers choose to travel by car. This means that the Car Parking operation on site is a large part of the airport’s business.

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Customer Services Resource Administrator

Denice Mowels

Denice talks through her typical working day. She started out working in Meet and Greet through the summer while she was still at university. After completing her degree course, she was taken on as an Administrator. She feels she’s really benefitted from the training opportunities that are on offer at the airport.

questions and answers

Meet & Greet, Passenger Services and Security

Employees at East Midlands Airport Meet and Greet, Passenger Services and Security answer questions about their jobs.

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Customer Services Jobs

Explore other Customer Services jobs at East Midlands Airport by clicking on the links below.

Passenger Services

Passenger Services

Passenger Service staff make sure that passengers and their luggage are on the right aircraft. Passenger Service Agents work for East Midlands Airport.

Paul Trehar
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Passenger Services Duty Manager

Paul Trehar

Paul talks through the variety of things that he might have to deal with in a given day ranging from updating the airport systems with customer information to assisting passengers with disabilities to get on their flights safely. He loves the fact that the airport is a big community and there are lots of opportunities to progress your career.

Passenger Services Team

Ben Harrison

Ben works with the Passenger Services team and has a varied role which involves customer enquiries, request and some legal enquiries. He works in many parts of the airport including security, border control, moving cars from Meet and Greet and assisting passengers on the apron.

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Customer Services Resource Administrator

Denice Mowels

Denice talks through her typical working day. She started out working in Meet and Greet through the summer while she was still at university. After completing her degree course, she was taken on as an Administrator. She feels she’s really benefitted from the training opportunities that are on offer at the airport.

retail manager

Jamie Moon

Jamie describes his role as manager at Dixons Travel and outlines the sort of training you’d receive to help you become a successful sales assistant at Dixons.

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customer service leader

Emma Taylor

Emma Taylor is a Customer Services Manager for World Duty Free at East Midlands Airport. She talks about her role and what she likes about working at the airport.

questions and answers

Meet & Greet, Passenger Services and Security

Employees at East Midlands Airport Meet and Greet, Passenger Services and Security answer questions about their jobs.

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Customer Services Jobs

Explore other Customer Services jobs at East Midlands Airport by clicking on the links below.

Hospitality and Catering

Hospitality and Catering

Around five million passengers pass through East Midlands Airport. Around 5,000 members of staff work on the airport site. Many will buy food on site. Some passengers and staff will stay overnight before or after their flight so there are many opportunities to work in Hospitality or Catering, from Fast Food Service Assistant to Hotel Manager.

Andrew Miller
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Hospitality and catering jobs at ema

Andrew Miller

Andrew works for HMS Host who operate seven different food and beverage outlets at the airport. He talks about the variety of different roles available at HMS Host including chefs, waiting staff and baristas.

Customer services jobs

Explore other Customer services jobs at East Midlands Airport by clicking on the links below.