Passenger Services

Passenger Service staff make sure that passengers and their luggage are on the right aircraft. Passenger Service Agents work for East Midlands Airport.

Paul Trehar
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Passenger Services Duty Manager

Paul Trehar

Paul talks through the variety of things that he might have to deal with in a given day ranging from updating the airport systems with customer information to assisting passengers with disabilities to get on their flights safely. He loves the fact that the airport is a big community and there are lots of opportunities to progress your career.

Passenger Services Team

Ben Harrison

Ben works with the Passenger Services team and has a varied role which involves customer enquiries, request and some legal enquiries. He works in many parts of the airport including security, border control, moving cars from Meet and Greet and assisting passengers on the apron.

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Customer Services Resource Administrator

Denice Mowels

Denice talks through her typical working day. She started out working in Meet and Greet through the summer while she was still at university. After completing her degree course, she was taken on as an Administrator. She feels she’s really benefitted from the training opportunities that are on offer at the airport.

retail manager

Jamie Moon

Jamie describes his role as manager at Dixons Travel and outlines the sort of training you’d receive to help you become a successful sales assistant at Dixons.

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customer service leader

Emma Taylor

Emma Taylor is a Customer Services Manager for World Duty Free at East Midlands Airport. She talks about her role and what she likes about working at the airport.

questions and answers

Meet & Greet, Passenger Services and Security

Employees at East Midlands Airport Meet and Greet, Passenger Services and Security answer questions about their jobs.

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Customer Services Jobs

Explore other Customer Services jobs at East Midlands Airport by clicking on the links below.